Shipping & Returns
Common questions about shipping, returns, and exchanges
When will my order be shipped?
All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number to monitor the status of your package.
Do you offer international shipping?
Yes, we offer international shipping. Delivery times vary by region and can take anywhere from 7 to 20 business days.
How can I track my package?
After your order has been shipped, you will receive a confirmation email with a tracking number that allows you to monitor your package on the shipping carrier’s website.
How can I return the product if it doesn’t fit me?
You can return any item within 30 days of receiving it. The item must be in its original packaging and unused. Please contact our support team for return instructions.
Who pays for return shipping?
Return shipping is 100% free. We do not provide a shipping label, but we will refund the amount you paid for the shipping when you receive your refund for your returned items. Please contact support for further instructions.
Orders
Common questions about orders
How can I change or cancel my order?
If your order hasn’t been shipped yet, you can change or cancel it by contacting our customer support within a timely manner
How can I check the status of my order?
You can check the status of your order by using the tracking number you received in your email after your order was shipped. Use that number on the shipping carrier's website to see updates
What should I do if I received the wrong or defective item?
If you received the wrong watch or it is defective, please contact us within 48 hours of receiving it to arrange a replacement or return.
How do I apply a promo code to my order?
Enter the promo code in the designated field at checkout before completing your purchase, and the discount will be automatically applied to your order.
Can I send a watch as a gift to a different address?
Yes, you can enter a different shipping address for gift orders. Just enter the recipient’s details during checkout.
Products
Common questions about our products
What materials are your watches made of?
Our watches are crafted from high-quality stainless steel and scratch-resistant mineral glass, ensuring durability and style.
Are your watches water-resistant?
Yes, most of our models are water-resistant up to 50 meters, making them suitable for everyday wear, including swimming.
How can I adjust the size of the watch band?
All of our watch bands are easily adjustable. If you want to adjust the size, use the tool included with your order.
What movements do your watches use?
We use precise quartz movements from Japan and Switzerland, ensuring long-lasting reliability and accuracy.
Do your watches come with a warranty?
Yes, all of our watches come with a 2-year warranty that covers any manufacturing defects. The warranty does not cover damage caused by misuse.